Terms and Conditions of the Online Store
1. General Information
The online store available at www.gpp-vanes.com is operated by:
FHUP GPP Paweł Klich
ul. Majora Hubala 24
32-090 Słomniki
Poland
VAT ID: 6821612003
hereinafter referred to as the Seller.
These Terms and Conditions define the rules for using the online store, placing orders for the products offered, order processing, payments, delivery, and complaints.
The store sells vacuum pump parts, including in particular:
- carbon graphite vanes for vacuum pumps
- vacuum pumps
- vacuum pump filters
- seals
- bearings
- other consumable parts
Customers of the store may include:
- natural persons (consumers – B2C)
- businesses and companies (B2B)
2. Placing Orders
Orders can be placed through:
- the inquiry form available on the website
- e-mail contact
- other contact methods available on the website
Placing an order constitutes acceptance of these Terms and Conditions.
The Seller reserves the right to confirm the order before processing it.
3. Prices and Payments
All product prices listed in the store are:
- net or gross prices (depending on the information provided on the website)
- expressed in the appropriate currency.
Available payment methods may include:
- bank transfer
- electronic payments
- other payment methods available in the store.
Orders are processed after confirmation of the order or receipt of payment.
4. Delivery
Products are delivered via courier companies or other logistics operators.
Delivery costs may depend on:
- the country of delivery
- the weight of the shipment
- the selected method of transport.
The order processing time depends on product availability and the selected delivery method.
5. Complaints
In the event of a product defect, the Customer has the right to submit a complaint.
Complaints should be submitted electronically or in writing using the Seller’s contact details.
A complaint should include:
- customer details
- description of the problem
- order number or invoice number.
The Seller will review the complaint as soon as possible.
6. Right of Withdrawal (for Consumers)
Consumers have the right to withdraw from a distance contract within 14 days of receiving the goods, without giving any reason.
To exercise the right of withdrawal, the Customer must inform the Seller by sending a statement of withdrawal.
The cost of returning the goods is borne by the Consumer unless otherwise agreed.
7. Liability
The Seller shall not be responsible for improper use of the products.
The Customer is obliged to use the products in accordance with their intended purpose and the manufacturer’s instructions.
8. Personal Data Protection
Personal data is processed in accordance with applicable legal regulations and the Privacy Policy available on the website.
Detailed information regarding personal data processing can be found in the Privacy Policy document.
9. Final Provisions
The Seller reserves the right to introduce changes to these Terms and Conditions.
Matters not regulated in these Terms and Conditions shall be governed by Polish law and the law of the European Union.